An essential quality management resource for students and practitioners alike—now in its sixth edition This popular and highly successful text on Quality Mana

Case study research conducted in 1981 in nine US companies and seven Japanese companies.

Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disc

Managing Quality, Fifth Edition is an essential resource for students and practitioners alike. This popular and highly successful introduction to Quality Manage

Project managers appear to accept the ‘iron triangle’ of cost, budget and quality but in reality focus more on being on time and budget. Quality in projects