From restaurants to resorts, the hospitality industry demands strong operations management to delight guests, develop employees, and deliver financial returns.

Handbook of Hospitality Operations and IT provides an authoritative resource for critical reviews of research into both operations and IT management. Internatio

This newly updated edition is a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is exami

A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneu