The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating th

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer se

A handbook detailing the basics of effective customer service.

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to def