A Guide to Customer Service Skills for the Help Desk Professional
| Author | : Donna Knapp |
| Publisher | : Course Technology |
| Total Pages | : 408 |
| Release | : 2004-11 |
| ISBN-10 | : PSU:000054213814 |
| ISBN-13 | : |
| Rating | : 4/5 ( Downloads) |
Book Synopsis A Guide to Customer Service Skills for the Help Desk Professional by : Donna Knapp
Download or read book A Guide to Customer Service Skills for the Help Desk Professional written by Donna Knapp and published by Course Technology. This book was released on 2004-11 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: This detailed look at the "soft" skills needed to succeed as help desk professional will provide students with proven customer support techniques for the workplace.