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An investigation of service quality in upscale hotels using the critical incident technique
Language: en
Pages: 30
Authors: William Gemkow
Categories: Business & Economics
Type: BOOK - Published: 2011-02-28 - Publisher: GRIN Verlag

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Research Paper (postgraduate) from the year 2010 in the subject Business economics - Business Management, Corporate Governance, grade: A, University of Brighton
Service Quality in Hospitality Organizations
Language: en
Pages: 348
Authors: Michael D. Olsen
Categories: Customer services
Type: BOOK - Published: 1996 - Publisher: Weidenfeld & Nicolson

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Handbook of Research on Innovation, Differentiation, and New Technologies in Tourism, Hotels, and Food Service
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Pages: 410
Authors: Fernandes, Gonçalo Poeta
Categories: Business & Economics
Type: BOOK - Published: 2023-08-25 - Publisher: IGI Global

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Tourism and hospitality are increasingly becoming more complex, having grown exponentially over the last decade. As the industry becomes more complex, new deman
Hospitality and Tourism 2015
Language: en
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Authors: Salamiah A. Jamal
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Innovation and Best Practices in Hospitality and Tourism Research contains 71 accepted papers from the Hospitality and Tourism Conference (HTC 2015, Melaka, Mal
Cases in Hospitality Management
Language: en
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Authors: Timothy R. Hinkin
Categories: Business & Economics
Type: BOOK - Published: 2005-11-04 - Publisher: John Wiley & Sons

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Cases in Hospitality Management: A Critical Incident Approach, Second Edition is one of the few casebooks on the market that focuses specifically on hospitality