Recent studies into the experiences and failures of health care services, along with the rapid development of patient advocacy, consumerism and pressure groups

Using a clear, straightforward approach, this book provides a patient-oriented approach to complaint handling that can be used by all staff in an office, clinic

Full of practical ideas and inspiring stories from people who have already transformed their lives through the Complaint Free program, you'll learn not only how

We all rely on doctors and they go through one of the most vigorous training regimes on the planet, but it wasn't always this way. The tremendous scale of medic

England's New Poor Law (1834) transformed medical care in ways that have long been overlooked, or denigrated, by historians. Sickness in the Workhouse challenge