Includes a detachable folded poster of "The Hatrix."

The difference between helping and selling is just two letters If you're wondering how to make your products seem more exciting online, you're asking the wrong

Talk Triggers is the definitive, practical guide on how to use bold operational differentiators to create customer conversations, written by best-selling author

The social web has changed the way we do business forever The future of your company is not in measured, considered responses and carefully planned initiatives.

Studies show that customer satisfaction does not equate with continued sales--it is the "loyal" customer who resists the competitor's tempting offers. This prag