Press 1 for technical support. Press 2 for broken hearts. Press 3 if your life has totally crashed. . . . Six friends work nights at a call center in India, pro

Indian call centre employees work through the night, sleep during the day, and listen to foreign voices in accented tongues over transnational telephone connect

Love your country? Want to make it truly great? Tired of loud debates and complex arguments which lead to no solutions? Welcome to MAKING INDIA AWESOME. Followi

Relatively high wages and the opportunity to be part of an upscale, globalized work environment draw many in India to the call center industry. At the same time

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center