Aimed at all areas of management, professionals and consultants, this manual advises on hassle-free management. It is the paperback version of Crosby's bestsell

One of the founders of the "quality" movement in America introduces the concept of "completeness"--the idea that a successful corporation is a cohesive unit who

"Do things right in the first place, and you won't have to pay to fix them or do them over. Whether you manage a large plant or run your own small business, app

The Quality Toolbox is a comprehensive reference to a variety of methods and techniques: those most commonly used for quality improvement, many less commonly us