This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the act

An introduction to the theory and practice of conflict management. This text first describes the components and dynamics of interpersonal conflict then the vari

Interpersonal Conflict explains the key dynamics of personal conflicts that we all face. Written for courses such as Communication and Conflict, Interpersonal C

Extensively updated with expanded and newly added chapters, the second edition of Competence in Interpersonal Conflict continues to present a conceptual framewo